Legal

Terms of service

Last updated: 11 July 2026

These terms govern access to and use of Leavely, including our website, leave-management software, support, and related services. By creating an account, starting a trial, subscribing, or using Leavely, you agree to these terms on behalf of yourself or the organisation you represent.

Who we are

Leavely provides leave, sickness, employee record, approval, calendar, reporting, and notification tools for organisations. For questions about these terms, contact hello@leavely.online.

Accounts and authority

You must provide accurate account information and keep it up to date. If you create a workspace for an organisation, you confirm that you have authority to accept these terms for that organisation. You are responsible for all activity under accounts you create or administer, except where activity results from Leavely's breach of these terms.

The service

Leavely helps teams manage leave, sickness, approvals, employee records, calendars, reports, reminders, and related HR workflows. We may improve, modify, or discontinue features over time, provided that changes do not materially reduce the core paid service during an active subscription period without reasonable notice.

Trials, subscriptions, and payment

Trial length, plan limits, pricing, billing intervals, and included features are shown during signup or checkout. Paid subscriptions renew automatically unless cancelled before renewal. Payments are processed by Stripe or another payment provider shown at checkout. You are responsible for applicable taxes unless stated otherwise.

If payment fails or an account is overdue, we may suspend or limit access after giving reasonable notice. We may change prices or plan features for future renewal periods by giving notice before the change takes effect.

Cancellation

You may cancel a paid subscription in the product or by contacting support. Cancellation stops future renewal but does not automatically refund fees already paid, unless a refund is required by law or expressly offered by Leavely.

Customer responsibilities

• Keep account login details secure and only invite authorised users.
• Make sure employee, organisation, leave, sickness, and payroll-related information entered into Leavely is accurate and lawful.
• Use Leavely in line with employment, data protection, payroll, tax, and other laws that apply to your organisation.
• Maintain your own employment policies, contracts, notices, and HR decisions.
• Review exports, reports, leave balances, and calculations before relying on them for legal, payroll, or employment decisions.

Acceptable use

You must not misuse Leavely. In particular, you must not do any of the following:

• Attempting to access accounts, workspaces, systems, or data without permission.
• Interfering with the security, availability, integrity, or performance of the service.
• Uploading unlawful, harmful, discriminatory, abusive, infringing, or malicious content.
• Using Leavely to send spam or unauthorised communications.
• Reverse engineering the service except where law expressly permits it.

Data protection

Each party will comply with data protection law that applies to it. For customer workspace data, the customer is normally controller and Leavely acts as processor. Our privacy policy and GDPR compliance overview explain how personal data is handled, including UK GDPR-specific roles, retention, security, sub-processors, transfers, and data-rights support.

Customer data and exports

Customer data remains yours. You grant Leavely the rights needed to host, process, transmit, back up, secure, and display customer data for the purpose of providing and improving the service. You can export key workspace records from the product or request reasonable export assistance from support.

Availability and support

We aim to provide a reliable service, but we do not promise uninterrupted or error-free operation. Maintenance, updates, third-party failures, internet issues, abuse prevention, security incidents, and events outside our reasonable control may affect availability. Support is provided through the channels shown in the product or on our contact page.

HR and legal decisions

Leavely is software, not legal, payroll, tax, medical, or HR consultancy advice. You are responsible for the decisions you make using Leavely and for checking that policies, entitlements, reports, calculations, and records are suitable for your organisation.

Intellectual property

Leavely and its software, branding, design, content, and documentation are owned by us or our licensors. These terms give you a limited, non-exclusive, non-transferable right to use the service during your trial or subscription in accordance with these terms.

Liability

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or breach of obligations that cannot be excluded under applicable law.

Subject to that, Leavely is not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or losses caused by customer data, instructions, configuration, employment decisions, third-party services, or events outside our reasonable control.

Suspension and termination

We may suspend or terminate access if you materially breach these terms, create security or legal risk, fail to pay fees when due, or use the service in a prohibited way. Where practical and lawful, we will give reasonable notice and an opportunity to fix the issue.

Changes to these terms

We may update these terms from time to time. If a change materially affects active customers, we will provide reasonable notice. Continued use of Leavely after the updated terms take effect means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction, except where applicable law gives you mandatory rights to bring a claim elsewhere.