The honest version: cancelling BrightHR is mostly about timing. The standard agreement asks for a minimum of 6 months’ written notice before the end of your term, and renews automatically if you miss it. Here are the exact steps — and a letter you can copy.
Dig out your service agreement (or ask BrightHR for a copy) and find the end date of your current term. Everything else hangs off this date, because notice must expire at the end of the term.
The standard agreement requires a minimum of 6 months' written notice, expiring at the end of the initial contract period or any renewal period. Your notice must arrive at least 6 months before the term ends — diary it now, or set the free reminder below.
Send your notice in writing — email your account manager AND the support address, and consider posting a signed copy to the registered office for good measure. Use the template letter below. Keep proof of sending.
Chase until you have written confirmation that your notice has been received and logged, including your final service date and final billing date. A phone call is not a paper trail.
Export your employee directory, current leave balances, absence history and any stored documents while you still have admin access. Save multiple copies — once the account closes you may lose access to historical data.
You have a long runway — use it. Set up the new system, import your team, run both in parallel for a week or two, and switch the team over well before the final service date.
Notice and renewal terms from BrightHR’s published G-Cloud 14 service agreement as of 2026-07-10. Early-exit figures are as reported by reviewers. Individual contracts can differ — check your own agreement before acting.
Copy, fill in the square brackets, and send it in writing. Keep proof of sending.
This template is general information, not legal advice. Address details from BrightHR’s published agreement — verify the current notice address in your own contract.
BrightHR's standard service agreement requires a minimum of 6 months' written notice, expiring at the end of the initial contract period or any subsequent renewal period. Check your own agreement — individual contracts can differ.
Under the standard agreement you can terminate early, but reviewers report early-exit charges of around 80% of the remaining contract value — which usually makes serving out the term and giving notice the cheaper route.
The agreement continues automatically for the same period again — so a 36-month term renews into another 36 months, and fees can rise by up to 7% for the new period.
Yes — admins can export employee data and records as CSV files and download stored documents. Do this before your access ends, and keep the exports for at least six months.
No. The standard agreement specifies written notice. Always cancel in writing and keep proof of sending and written acknowledgement of receipt.